Our warranty policy commences from the order date and most products have a limited warranty period of 12 months. Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.
For more technical support or troubleshooting information, visit our Creative Worldwide Support site.
We're committed to providing customers with products and services of the highest quality.
Orders placed with the Creative Store are covered under the 7-day satisfaction guarantee. If you find that the product you've purchased from us does not suit your needs, is defective, or is damaged in-transit, you have the option of returning it to us within 7 days of order for a refund or replacement.
Products that are returned due to reasons that are unrelated to product defects will receive the refund amount equivalent to its product price as on the date the order was placed. We are unable to provide return mailing labels nor are we able to provide refunds for shipping costs.
Defective products that fall outside of the 7-day satisfaction guaranteed period may be returned for a repair or replacement.
We are unable to provide refunds for products purchased from our retailers. Please contact the retailer directly to enquire on your refund options.
If you would like to return us a working product, the following conditions must be met:
The refund amount will only include the price you paid for the returned product. Shipping charges will not be refunded.
All return requests will require a Return Merchandise Authorization (RMA) number prior to returning the product. Returning a product without an RMA number may result in us not being able to identify your returned products, or may result in a longer processing lead time.
Please follow the following steps to initiate your return process and obtain an RMA number:
After contacting us, our Customer Service Team will guide you through the return process. While returning your product, please also take note of the following:
Yes, it's possible to exchange your product for another product as long as it is within 30 days of your order. If you would like to exchange to a product that costs more, we may require you to place another order and/or top-up the difference. Please contact us for more information.
You can check the return progress by raising an enquiry with us. We will require your RMA number and email address in order to look up your RMA status.
You can request for a return postage refund for returns that are due to product defects. All other returns are not eligible for postage refunds.
You should expect to receive your refund within the subsequent 4 weeks after having shipped your package back to us. In many cases, you should receive your refund more quickly.
This lead time includes the transit time for us to receive your return in our warehouse (5 to 10 business days), the time it takes for us to process your return upon receiving your return (3 to 5 business days), and the time it takes for your bank to process the refund request (5 to 10 business days). You will be notified by email of your refund once we have received and processed the returned item.
For all enquiries relating to your RMA request, please contact us for assistance.