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Customer Support

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Delivery

Where do you ship to?

The Creative Store ships to the following countries via our regional websites:

Country Language Shipping Destination(s)
United KingdomEnglish

United Kingdom

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.

Pan EuropeanEnglish

Austria, Belgium, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovak Republic, Slovenia, Sweden, Switzerland

Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira

GermanyGerman

Germany

Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.

FranceFrench

France

Excludes DOM, TOM, CTOM and New Caledonia.

ItalyItalian

Italy

Excludes all overseas territories like Livigno and Campione d'Italia.

SpainSpanish

Spain

Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.

PolandPolish

Poland

United StatesEnglish

Contiguous United States

Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.

SingaporeEnglish

Singapore (Main island)

Excludes the following restricted areas.

Hong KongEnglish

Hong Kong

Excludes the following restricted areas.

AustraliaEnglishAustralia
JapanJapaneseJapan

Please note that with the exception of United States, we are unable to deliver to P.O boxes, Packstations, hotels and motels. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.

What are the shipping methods available and how do I qualify for free shipping?

Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:

Shipping Method Shipping Lead Time Shipping Charges Free Shipping
Creative SaverWithin 6 business days$58Orders $588 and above
What are the restricted places that you don't deliver to?

We are unable to deliver to the following areas:

  • Liberation Army Headquarters (解放軍總部)
  • Garrison Police (駐軍警)
  • Military Control Unit (軍事管制單位)
  • Military Restricted Area (軍事禁區)
  • Approved Shooting Practice Area (認可射擊練習區)
  • Sha Tau Kok Restricted Area (沙頭角禁區)
What are the remote area and residential surcharge fees?

Remote Area Surcharge

The $30 Surcharge applies to shipments collected from or delivered to remote areas listed as below:

Remote Areas
(Not limited to the following areas)
Tuen Mun DistrictTuen Mun Town Centre, Siu Chi, Siu Tsui, On Ting, Yau Oi South, Yau Oi North, Tsui Hing, Shan King, King Hing, Hing Tsak, San Hui, Sam Shing, Hanford, Fu Sun, Yuet Wu, Siu Hei, Wu King, Butterfly, Lok Tsui, Lung Mun, San King, Leung King, Tin King, Po Tin, Kin Sang, Siu Hong, Prime View, Fu Tai, Tuen Mun Rural
Yuen Long DistrictFung Nin, Shui Pin, Nam Ping, Pek Long, Yuen Long Centre, Yuen Lung, Fung Cheung, Shap Pat Heung East, Shap Pat Heung Central, Shap Pat Heung West, Ping Shan South, Ping Shan Central, Ping Shan North, Ha Tsuen, Tin Shing, Shui Oi, Shui Wah, Chung Wah, Yuet Yan, Fu Yan, Yat Chak, Tin Heng, Wang Yat, Ching King, Kingswood North, Tsz Yau, Yiu Yau, Tin Yiu, Kingswood South, Chung Pak, Fairview Park, San Tin, Kam Tin, Pat Heung North, Pat Heung South
North DistrictLuen Wo Hui, Fanling Town, Cheung Wah, Wah Do, Wah Ming, Yan Shing, Shing Fuk, Fanling South, Ching Ho, Yu Tai, Sheung Shui Rural, Choi Yuen, Shek Wu Hui, Tin Ping West, Fung Tsui, Sha Ta, Tin Ping East, Queen's Hill
Tai Po DistrictTai Po Hui, Tai Po Central, Chung Ting, Tai Yuen, Fu Heng, Yee Fu, Fu Ming Sun, Kwong Fuk and Plover Cove, Wang Fuk, Tai Po Kau, Wan Tau Tong, San Fu, Lam Tsuen Valley, Po Nga, Tai Wo, Old Market and Serenity, Hong Lok Yuen, Shuen Wan, Sai Kung North
Sai Kung DistrictSai Kung Central , Pak Sha Wan, Sai Kung Islands, Hang Hau East, Hang Hau West, Po Yee, Wai King, Do Shin, Kin Ming, Choi Kin, O Tong, Fu Kwan, Kwan Po, Nam On, Hong King, Tsui Lam, Po Lam, Yan Ying, Wan Hang, King Lam, Hau Tak, Fu Nam, Tak Ming, Sheung Tak, Kwong Ming, Wan Po North, Wan Po South
Island DistrictLantau, Yat Tung Estate North, Yat Tung Estate South, Tung Chung North, Tung Chung South, Discovery Bay, Peng Chau & Hei Ling Chau, Lamma & Po Toi, Cheung Chau South, Cheung Chau North

Remarks:
- Remote Area Surcharge will be waived for all schools registered under The Education Bureau in Hong Kong including kindergartens, primary schools, secondary schools, higher education institutions, other types of education centers / institutions and degree-awarding higher education institutions.

- Remote Area Surcharge will be waived for all public hospitals registered under The Hospital Authority and private hospitals registered under The Department of Health in Hong Kong.

- Remote Area Coverage is based on 18 districts of District Council, for more details, please refer to the H.K.S.A.R website or “List of Boundary Maps of District Council Districts and Constituency Areas”.

- SF-Express reserves the right to amend Remote Area Coverage at any time without prior notice.

- If any residential address is located outside “Remote Areas”, a $20 “Residential Surcharge” will be charged.

- The above information is for reference only. It includes non-service areas of SF-Express. For any enquiries about Remote Area Coverage, please call SF-Express Customer Service Hotline at (852) 273 00 273 or visit SF-Express Website www.sf-express.com.

Residential Surcharge

The $20 Residential Surcharge applies to shipments sent from and delivered to residential addresses in Hong Kong.

Residential areas also include:

  • Central and Western District
  • Wan Chai
  • Eastern District
  • Southern District
  • Yau Tsim Mong
  • Sham Shui Po
  • Kowloon City
  • Wong Tai Sin
  • Kwun Tong
  • Tsuen Wan
  • Sha Tin
  • Kwai Chung

Remarks:
- Residential Property refers to location for residential purposes.

- Residential Property within remote area is subject to $30 Remote Area Surcharge only.

- Shipments collected from or delivered to the above locations may require an additional business day.

- SF-Express reserves the final right to define the locations where the above surcharges apply.

How do I track the delivery of my order?

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

I would like to reschedule my delivery, or change the delivery address.

Once your order has been picked up by our delivery agent(s), SF-Express, we are unable to make any changes on your behalf. Please contact SF-Express directly via the following number to arrange for a delivery reschedule or to update the delivery address.

Customer Service Number Operating Hours
(+852)27300273
Visit Website
Monday - Friday: 08:00 - 20:30
Weekends/Public Holidays: 08:00 - 20:00
What if I'm not in when my order is delivered?

If you are not present during the time of delivery for the first delivery, you will receive a phone call from SF-Express to reschedule a new delivery appointment. At the second unsuccessful delivery attempt, the parcel will be returned back to the warehouse. You may self-collect it from the warehouse directly, or opt to pay for another delivery by calling SF-Express.

Is it possible to choose a specific time or day for my delivery?
Unfortunately, we are unable to support specific delivery timings at the moment.
Can you ship to more than one address in a single order?
One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.