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Customer Support

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Delivery

Where do you ship to?

The Creative Store ships to the following countries via our regional websites:

Country Language Shipping Destination(s)
United KingdomEnglish

United Kingdom

Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunhun, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies.

Pan EuropeanEnglish

Austria, Belgium, Denmark, Finland, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovenia, Sweden, Switzerland

Excludes all overseas territories like Greenland, Faroe Islands, Mount Athos, Sint Eustatius, and Madeira

GermanyGerman

Germany

Excludes all overseas territories like Büsingen am Hochrhein and Heligoland.

FranceFrench

France

Excludes DOM, TOM, CTOM and New Caledonia.

ItalyItalian

Italy

Excludes all overseas territories like Livigno and Campione d'Italia.

SpainSpanish

Spain

Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía.

United StatesEnglish

Contiguous United States

Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada.

SingaporeEnglish

Singapore (Main island)

Excludes the following restricted areas.

Hong KongEnglish

Hong Kong

Excludes the following restricted areas.

AustraliaEnglishAustralia
JapanJapaneseJapan

Please note that with the exception of United States, we are unable to deliver to P.O boxes, Packstations, hotels and motels. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.

What are the shipping methods available and how do I qualify for free shipping?

Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:

Shipping Method Shipping Lead Time Shipping Charges Free Shipping
Creative SaverWithin 6 business days$58Orders $588 and above
What are the restricted places that you don't deliver to?

We are unable to deliver to the following areas:

  • Liberation Army Headquarters (解放軍總部)
  • Garrison Police (駐軍警)
  • Military Control Unit (軍事管制單位)
  • Military Restricted Area (軍事禁區)
  • Approved Shooting Practice Area (認可射擊練習區)
  • Sha Tau Kok Restricted Area (沙頭角禁區)
How do I track the delivery of my order?

When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).

Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.

I would like to reschedule my delivery, or change the delivery address.

Once your order has been picked up by our delivery agent(s), SF-Express, we are unable to make any changes on your behalf. Please contact SF-Express directly via the following number to arrange for a delivery reschedule or to update the delivery address.

Customer Service Number Operating Hours
(+852)27300273
Visit Website
Monday - Friday: 08:00 - 20:30
Weekends/Public Holidays: 08:00 - 20:00
What if I'm not in when my order is delivered?

If you are not present during the time of delivery for the first delivery, you will receive a phone call from SF-Express to reschedule a new delivery appointment. At the second unsuccessful delivery attempt, the parcel will be returned back to the warehouse. You may self-collect it from the warehouse directly, or opt to pay for another delivery by calling SF-Express.

Is it possible to choose a specific time or day for my delivery?
Unfortunately, we are unable to support specific delivery timings at the moment.
Can you ship to more than one address in a single order?
One order can only be delivered to one address at the moment. We recommend splitting your purchase by placing separate orders if you need it to be delivered to multiple addresses. Please note that we are unable to waive your shipping costs for orders that fall below our free shipping threshold.