Please contact your Credit Card issuing bank to check if the payment went through successfully. You may wish to check on the payment status of your online transaction by specifying the transaction date and time, with the issuing bank.

Should you require further assistance, please click here.

An email with the subject title ¡§Shipment Status of Your Creative Order¡¨ will be sent to your registered email address when the goods forwarded to our delivery agent.

Please click here for further assistance.

Login to your Customer Account and select the "My Account" option. From the list, select "Order History" .
Check your order history now?

The Creative Online Store accepts credit card / bank deposit payment.
For credit card payment, only MasterCard and VISA credit cards are accepted at The Creative Online Store. Payment by credit card is transacted in Hong Kong Dollars in Singapore. It may be considered as an overseas transaction, and the financial institution issuing the credit card may impose an overseas transaction fee. We recommend that you check with the financial institution issuing the credit card for details.
For bank deposit payment, customers are required to fax/email the bank deposit slip with name, contact no. and order no. to Creative for payment confirmation. If the bank deposit slip is not provided within 3 working days, the order will be automatically considered as cancelled.

All orders will be calculated and billed in Hong Kong Dollars.

i) For product purchased from The Creative Online Store
At the time of package arrival, we recommend that you check the condition of the product before signing off. Should you notice any defects on the product, or if the wrong item has been delivered, please highlight that to the delivery personnel and do not accept the product. If you have already signed for the item, please contact us directly.

Hotline:	(852) 2957 9100
Operating Hours:	Monday - Friday (9:15am - 12:15pm & 1:45pm - 5:45pm) Saturday (9:15am - 12:45pm)

For further assistance, please click here.

ii) For product purchased from Creative authorized distributors/resellers
We recommend that you contact the place of purchase first. You could bring your product to the shop for an exchange, if it's legitimate.

For further assistance, please click here.

i) For product purchased from The Creative Online Store
Please check against the packing slip that was included with your shipment, or the package contents indicated on the box to verify and identify the missing item.

Alternatively, you could also verify the package contents via our website at http://hk.creative.com/products. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab. If there's any discrepancy, please contact us directly.

Hotline:	(852) 2957 9100
Operating Hours:	Monday - Friday (9:15am - 12:15pm & 1:45pm - 5:45pm) Saturday (9:15am - 12:45pm)

For further assistance, please click here.

ii) For product purchased from Creative authorized distributors/resellers
After checking against packing list/website as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

It's simple, just click here and fill in the mandatory fields to create an account.

i) How can I edit my details on my Creative Online Store account?
Login to your Creative Online Store account at https://hk.store.creative.com/service/.
Click on to"My Account", from the list, select "Edit Profile" and you can then make any desired changes.

ii) I have forgotten my login password. How do I retrieve it?
Simply key in your email address here and your password will be sent to your email account.

i) How do I add items to my cart?
To purchase any products at the CREATIVE Online Store, simply click on the "Add to Cart" button next to the item. You will be directed to the Shopping Cart page where you can view all the items added to your cart, edit cart, save the items for checkout later or proceed to checkout. To shop for more products, click "Continue Shopping".

ii) I'm done shopping. How do I complete my purchase?
When you are done shopping, review your shopping cart by clicking "Cart" and then click "Proceed to Checkout." Login to your account to begin with the checkout process. You will have to sign up for an account if you have not registered before. During the checkout process, you will be asked to enter details such as shipping address, shipping method and payment information.

Before you submit your order, you will have the opportunity to review a detailed order summary, including your shipping and billing information, the products you have ordered and the total order amount (including discounts, if any). When you have verified these details, click "Continue Checkout" to complete the checkout process. We will process and ship your order as promptly as possible.

iii) How safe is it to shop at The Creative Online Store?
We want you to feel completely comfortable when shopping with us, and have gone to great lengths to protect your security and privacy. We are using the Secure Sockets Layer (SSL) that creates a secure online shopping environment by authenticating your connection and encrypting sensitive information before it is sent over the Internet.

When you enter a secured portion of our website, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site security information will appear. This digital certificate, obtained from VeriSign, Inc. - a leading provider of Internet trust services - guarantees that your personal information is being transmitted in a secure (encrypted) form to Creative's server and not to some unknown or unauthorized server.

Your personal information is protected by the password you created when you registered for an account at our Online Store. Please keep this password confidential. No representative of Creative Labs (HK) Limited will ever ask you for your password. The confidentiality of your password is yours to protect. If you are a registered customer and wish to change, modify, or delete any of your personal information - including your name, email address, password, or billing/shipping information - you can do so by logging in to your account online.

iv) Will I get any confirmation upon submitting an online order?
Yes, you will receive an email confirmation for your order. This email should include your order confirmation number, order summary, payment method, estimated delivery date, means of order tracking and other information that you might find helpful regarding your online purchase.

v) What if I do not receive any order confirmation email?
1. Check all the folders in your email account (especially the spam/bulk folder).
2. Include ecom@clhk.creative.com to your address book or list of permitted senders.
3. Login to your account and check order history.

vi) How do I edit my shipping address?
Login to your Creative Online Store account at https://hk.store.creative.com/service/.
Click on to "My Account", from the list, select "Edit Shipping Address" and you can then make any desired changes.

vii) Can I make changes to my order?
All goods sold are non-exchangeable and non-refundable. We have a no-cancellation order policy. However, under special circumstances, we may review on a case-by-case basis, and such cancellations will be subjected to a cancellation charge of HK$100. Please refer to the Terms & Conditions of Sale for more details.

viii) Are the online promotional prices valid at Creative authorized distributors/resellers?
Some promotions are exclusive to the Creative Online Store, and such promotional prices will not be valid at our authorized distributors/resellers.

ix) Where can I find out more about Creative promotions and offers?
Check out the hottest promotions at http://hk.creative.com/promos/ and be sure to bookmark it! Our online newsletters also inform you about the hottest deals. Subscribe now!

The Creative Online Store now accepts promotional discount codes that entitle you to a variety of discounts when shopping with us.

Join us as a Creative Online Store member or simply sign up for our Creative Newsletters to receive Promo Codes via email.

At the "Shopping Cart" page, simply enter your Promo Code in the field provided and "Apply".

The promo code will be automatically applied and you will see the appropriate discounts immediately.

If you are encountering an error message, please check to make sure that you:

• Have not used the promo code previously (You may only use your promo code once)
• Have entered the code correctly
• Have not used a promo code that has expired
• Have met the minimum purchase requirements before applying the promo code
• Have selected products that are not included in the offer such as products combined with others in a bundle or refurbished products
• Have not exceeded the maximum quantity allowed

Once these checks are completed, do proceed to apply the promo code again. If your promo code is valid and it is still not accepted, please contact us for further assistance.

An email with the subject title ¡§Shipment Status of Your Creative Order¡¨ will be sent to your registered email address when the goods forwarded to our delivery agent.

Please click here for further assistance.

Yes, you can authorize your family members or friends to collect the item on your behalf.

We currently provide delivery to addresses within Hong Kong (Hong Kong Island, Kowloon, New Terriorities, and Tung Chung) only. However, we do not deliver to P.O. Boxes, hotels or motels.

For deliveries to other countries in Asia, please choose the destination country:
- Japan
- Singapore
- Australia

If you reside in US, Canada, Mexico, Central, or South America, please visit Creative Labs, Inc.
If you reside in Europe, please visit Creative Labs Europe.

Yes, your shipping address does not have to be the same as your billing address.
You can create and store multiple shipping addresses in your account. All shipping address must be located within Hong Kong (Hong Kong Island, Kowloon, New territories and Tung Chung). We do not deliver to P.O. Boxes, hotels or motels.

Deliveries will be made within office hours (9am ¡V1pm and 2pm ¡V 6pm) from Mondays to Fridays.

i) For payment settled by credit card

Inventory Status	Order Received Before 12pm, Will be delivered:	Order Received After 12pm, Will be delivered:
Usually Ships in 48 hours	In 2 Working Days*	In 3 Working Days*
Monday	Wednesday	Thursday
Tuesday	Thursday	Friday
Wednesday	Friday	Monday
Thursday	Monday	Tuesday
Friday	Tuesday	Wednesday
Saturday	Wednesday	Wednesday
Sunday	Wednesday	Wednesday
Usually Ships in 7 days	A delivery agent will contact you before 12pm on the next working day*.

ii) For payment settled by bank deposit

Inventory Status	Bank Deposit Slip Received Before 12pm, Will be delivered:	Bank Deposit Slip Received After 12pm, Will be delivered:
Usually Ships in 48 hours after payment confirmed	In 2 Working Days*	In 3 Working Days
Monday	Wednesday	Thursday
Tuesday	Thursday	Friday
Wednesday	Friday	Monday
Thursday	Monday	Tuesday
Friday	Tuesday	Wednesday
Saturday	Wednesday	Wednesday
Sunday	Wednesday	Wednesday
Usually Ships in 7 days	A delivery agent will contact you before 12pm on the next working day*.

i) For product purchased from The Creative Online Store
At the time of package arrival, we recommend that you check the condition of the product before signing off. Should you notice any defects on the product, or if the wrong item has been delivered, please highlight that to the delivery personnel and do not accept the product. If you have already signed for the item, please contact us directly.

Hotline:	(852) 2957 9100
Operating Hours:	Monday - Friday (9:15am - 12:15pm & 1:45pm - 5:45pm) Saturday (9:15am - 12:45pm)

For further assistance, please click here. 

ii) For product purchased from Creative authorized distributors/resellers
We recommend that you contact the place of purchase first. You could bring your product to the shop for an exchange, if it's legitimate.

For further assistance, please click here.

i) For product purchased from The Creative Online Store
Please check against the packing slip that was included with your shipment, or the package contents indicated on the box to verify and identify the missing item.

Alternatively, you could also verify the package contents via our website at http://hk.creative.com/products. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab.

If there's any discrepancy, please contact us directly.

Hotline:	(852) 2957 9100
Operating Hours:	Monday - Friday (9:15am - 12:15pm & 1:45pm - 5:45pm) Saturday (9:15am - 12:45pm)

For further assistance, please click here.

ii) For product purchased from Creative authorized distributors/resellers
After checking against packing list/website as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

The Creative Online Store accepts credit card / bank deposit payment.
For credit card payment, only MasterCard and VISA credit cards are accepted at The Creative Online Store. Payment by credit card is transacted in Hong Kong Dollars in Singapore. It may be considered as an overseas transaction, and the financial institution issuing the credit card may impose an overseas transaction fee. We recommend that you check with the financial institution issuing the credit card for details.
For bank deposit payment, customers are required to fax/email the bank deposit slip with name, contact no. and order no. to Creative for payment confirmation. If the bank deposit slip is not provided within 3 working days, the order will be automatically considered as cancelled.

All orders will be calculated and billed in Hong Kong Dollars.

Creative provides a limited warranty of 12 months, starting from the date of purchase, for all products, unless otherwise stated.

More warranty information of our Creative products can be found here.
Please select the appropriate product accordingly.

"Dead on arrival" (DOA) refers to the situation where a product is found to be faulty upon receipt.
You can click here to try the online solutions we have provided to test your product.

If you are unsure that your product is DOA, please call Creative Technical Support at (852) 2957 9100 within 7 days of the receipt/shipment slip date. 

Creative Technical Support will then determine whether the product is DOA and offer you the following options: 

i) For product purchased from The Creative Online Store
You can click here for some quick and easy online solutions for your products or submit an online form which will be attended to by our customer service agent.
Do ensure that the product with its original packaging (and accessories, if any) is returned.
You could also bring the product and visit our Creative Service Center personally at the following location:

Creative Labs (HK) Ltd
Units 2807-12, 28/F,
Tower 1, Metroplaza,
223 Hing Fong Road,
Kwai Fong, N.T.

ii) If product was purchased at authorized distributors/resellers
We recommend that you contact the place of purchase first. You can bring your product to the shop for an exchange, if it's legitimate.

i) For product purchased from The Creative Online Store
At the time of package arrival, we recommend that you check the condition of the product before signing off. Should you notice any defects on the product, or if the wrong item has been delivered, please highlight that to the delivery personnel and do not accept the product. If you have already signed for the item, please contact us directly.

Hotline:	(852) 2957 9100
Operating Hours:	Monday - Friday (9:15am - 12:15pm & 1:45pm - 5:45pm) Saturday (9:15am - 12:45pm)

For further assistance, please click here.

ii) For product purchased from Creative authorized distributors/resellers
We recommend that you contact the place of purchase first. You could bring your product to the shop for an exchange, if it's legitimate.

For further assistance, please click here.

i) For product purchased from The Creative Online Store
Please check against the packing slip that was included with your shipment, or the package contents indicated on the box to verify and identify the missing item.

Alternatively, you could also verify the package contents via our website at http://hk.creative.com/products. Choose the relevant product category and select your product. Thereafter, click on the "Package Contents" tab.

If there's any discrepancy, please contact us directly.

Hotline:	(852) 2957 9100
Operating Hours:	Monday - Friday (9:15am - 12:15pm & 1:45pm - 5:45pm) Saturday (9:15am - 12:45pm)

For further assistance, please click here.

ii) For product purchased from Creative authorized distributors/resellers
After checking against packing list/website as advised above, we recommend that you contact the place of purchase first.

For further assistance, please click here.

Yes, you should make a backup copy of any data/music stored on the product (if applicable) prior to sending it to Creative for repairs and/or diagnosis. Creative will not be responsible for the loss of any data/music stored on the product sent for repairs and/or diagnosis.

i) If it was purchased from Creative Retail Stores/Online Store and within 12 months from the date on the receipt, please click here for a quick and easy remedy via our online solutions.

ii) If it was purchased through our authorized distributors or resellers, you can contact the place of purchase directly or click here to try our online solutions.

For any defects on any third-party product, please contact the manufacturer directly for information regarding the product¡¦s warranty.

The product warranty is based on a valid proof of purchase (i.e. receipt) only.

It might also be possible to request a reprinted receipt (showing date of purchase and amount) from our authorized distributors and resellers. A photocopy of the proof of purchase is acceptable.

If the product was purchased online, you can use the transaction receipt (i.e. Credit card statement), as proof of purchase.

If your product was a gift, you may have to get the receipt from the sender. If you do not wish to ask for the receipt, you could ask the gift giver to send the item for servicing on your behalf.

Products purchased within certain regions may be eligible for warranty (repair or replacement) services within other regions/territories. This may be dependent on the availability of parts, local legislation, carriage and custom costs. 

For customers in Asia Pacific, the Middle East and Africa, you may be required to pay a nominal fee on administrative charges if you wish to service the product that was not purchased from the country or region.

Learn more about warranty and returns.

You can bring along your product(s) to any of our Creative Care Centers personally at the following locations:

Creative Labs (HK) Ltd
Units 2807-12, 28/F,
Tower 1, Metroplaza,
223 Hing Fong Road,
Kwai Fong, N.T.

If your Creative product is out of warranty, repair (labor) and spare parts charges will be incurred.
There is limited warranty on hardware. Damage caused by personal negligence (e.g. dropping or exerting excess pressure on LCD) and other stated terms, are not entitled for warranty claims.

If you wish to have your product serviced, you can visit our Creative Service Center at the following location:

Creative Labs (HK) Ltd
Units 2807-12, 28/F,
Tower 1, Metroplaza,
223 Hing Fong Road,
Kwai Fong, N.T.

If your Creative product is out of warranty, repair (labor) and spare parts charges will be incurred.
There is limited warranty on hardware. Damage caused by personal negligence (e.g. dropping or exerting excess pressure on LCD) and other stated terms, are not entitled for warranty claims.

If the item is defective within 7 days of purchase, we recommend our customers to first contact the place of purchase. Our authorized distributors/resellers will assist you on the necessary.

Alternatively, you could also visit our Creative Service Center at the following location:

Creative Labs (HK) Ltd
Units 2807-12, 28/F,
Tower 1, Metroplaza,
223 Hing Fong Road,
Kwai Fong, N.T.